Lawrence County Public Safety manages the County 911 Dispatch Operations Center.  Lawrence County currently employees full-time and part-time telecommunicators.  Each shift has a supervisor and is overseen by the 9-1-1 Deputy Director.

All public safety telecommunicators and supervisors have completed the Counties training program outlined by the emergency medical dispatch to provide pre-arrival instructions on emergency medical calls.

What to expect when you call 9-1-1:

• When you call 9-1-1, an Operator will ask you the following questions:
• Location of your emergency
• Do you need police, fire, EMS
• They will instruct you what to do next based off the type of emergency
• Please be patient as they take your information as they relay it to the necessary agencies to assist you.

Text to 9-1-1:

• Wireless customers in Lawrence County can send a short message service (sms) text message to a 9-1-1 dispatcher from a mobile phone or device.
• This allows 9-1-1 access to people with hearing/speech impairments, as well as those in situations where it is unsafe to speak on the phone.
• Non-Emergency issues should still be communicated to our 9-1-1 Center through its non-emergency line at (724) 656-9300.
• ** USE THE TEXTING OPTION ONLY WHEN YOU ARE UNABLE TO CALL 9-1-1 OPERATORS**

How to Use Text to 9-1-1

• Enter the numbers "911" in the "to" field.
• Send a short message service (SMS) text message with no more than 150 characters.
• Use simple words and do not use abbreviations or slang.
• Do not send photos or videos.
• Do not send your emergency text to anyone else but 9-1-1.
• Your text message should include: location and municipality.
• Type of help you are needing: (fire, ambulance, police, etc.)
• Be prepared to answer questions and follow instructions from the 9-1-1 Operator.